Free Shipping on orders of $50 or more

Ordering & Payment

Ordering

On the Review page during checkout, select the "Place Order" button to complete your purchase. Please review all shipping information carefully. Upon placing your order, a confirmation page will display your order number. A French Affair Order Confirmation with your order details will be sent to you by e-mail.

Payment

We accept Visa, MasterCard, American Express, and Discover.

When Will I Be Charged?

When you place your order, your form of payment will be authorized (not charged). This authorization ensures the funds for the order are available while your order prepares to ship. Once your order has shipped, your form of payment will be charged. If your order is canceled for any reason, the authorization will automatically be removed in 5-7 business days.

Can I change or cancel my order?

We are not able to make changes or cancellations after your order has been placed. Please contact us immediately after placing your order and we will do our best to assist you. We apologize for any inconvenience.

Backorder

We occasionally have merchandise for sale that has not yet been received at our warehouse, or that has sold out and is being restocked. You can still order these items to reserve your favorite color or size. We'll ship it to you when supplies are replenished. The expected ship date for back ordered merchandise is listed on the product page and in your Shopping Bag during checkout. We will contact you via email if the item's replenishment date changes. Backordered items cannot be expedited and will ship with standard shipping once they arrive at our distribution center.

Price Adjustment Policy

Should an item from the website or catalog be marked down, please contact us within 14 days from the date of shipment. We will honor a one-time price adjustment. Credits will be applied to the original form of payment and will be reflected in 5-7 business days. Please contact us to request a price adjustment.

We are unable to process price adjustments for merchandise purchased at independent boutiques and department stores. Please contact the store directly for assistance.

Please note, we are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied retroactively to orders placed before the promotion discount was activated.